Technical Support Services
Expert technical assistance and maintenance services to maximize equipment uptime and performance
Support When You Need It
ASC International's technical support team is dedicated to keeping your inspection systems running at peak performance. Our global network of certified technicians provides rapid response to technical issues, comprehensive maintenance services, and ongoing training to ensure your team gets maximum value from your equipment investment.
From remote diagnostics to on-site field service, we offer flexible support options to meet your specific needs and minimize production downtime.
Support Services
Phone & Email Support
Direct access to technical experts for troubleshooting and guidance
Remote Diagnostics
Remote connection for fast problem diagnosis and resolution
On-Site Field Service
Certified technicians available for on-site repairs and maintenance
Preventive Maintenance
Scheduled maintenance to prevent problems and extend equipment life
Training Programs
Operator and maintenance training at your site or ours
Software Updates
Regular software updates with new features and improvements
Spare Parts
Comprehensive inventory with fast shipping worldwide
24/7 Emergency Support
Around-the-clock emergency support for critical issues (Premium/Enterprise)
Documentation
Complete technical manuals and online knowledge base access
How to Get Support
1Contact Us
Call our support hotline or submit a support ticket via email with your system information
2Initial Diagnosis
Our technician will guide you through troubleshooting steps or schedule remote diagnostics
3Resolution
Issue resolved remotely, parts shipped, or field service technician dispatched as needed
4Follow-Up
Verification that your system is running properly and documentation of all work performed
Support Plans
Choose the level of support that matches your needs, from basic coverage to comprehensive 24/7 service
View Support PlansNeed Technical Support?
Our support team is ready to help keep your equipment running at peak performance